PAYMENT

What payment methods do you accept?

You can pay for your order with one of the following ways:

A) By cash, you can pay the courier upon receipt of the product. (This payment option is only valid for delivery within Greece and you are charged the small fee of 3€)

B) By credit card, using a Mastercard, Visa, Visa Electron or American Express. During checkout, you will be transferred to Bank's secure page to complete the payment.

C) Via Paypal

Is my payment information safe?

cozyshop.com is committed to ensuring the security and integrity of the data it collects about users of its website. cozyshop.com has adopted procedures that protect the personal data that users provide on the website or by any other means (eg telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to certify that the information is accurate and used properly.

It uses SSL (Secure Socket Layer). SSL technology is based on a code key to encrypt data before being sent through (SSL) a connection. The screening between the data and the Server is based on the unique key to ensuring full communication. The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support the SSL protocol and we propose to use those to connect to the website cozyshop.com.

cozyshop.com is recognizing the importance of the issue of security of Personal Data and secure online transactions, and has taken all necessary measures with the latest and most advanced methods to ensure maximum safety.

What currencies do you accept?

We only accept Euros.

When will I be charged?


If your card has been authorised, payment will be taken immediately. You will receive an email confirming your order has been successful.

DELIVERY

What delivery options do you provide and how much does postage and packaging cost?

Greece
Cost - Delivery within any area of Greece is FREE, and this is not affected by value of order, size or weight.

Delivery timescales - All orders placed by 14:00 (Athens +2 GMT) will be actioned the same day. Any orders received after 14:00 will be actioned the following working day. Order placed on Saturday after 12:30 and throughout the weekend will be actioned on Monday.

We aim to deliver within 1-2 working days (some destinations that are not easy to reach may take 2-4 working days).

Couriers - All orders within Greece are delivered by ACS COURIER.

International
Cost -
Delivery to other countries is charged at a flat fee of 17€ and this is not affected by value of order, size or weight.

Delivery timescales - All orders placed by 14:00 (Athens +2 GMT) will be actioned the same day. Any orders received after 14:00 will be actioned the following working day. Order placed on Saturday after 12:30 and throughout the weekend will be actioned on Monday.

Delivery timescales will depend on the country. For most European countries it takes 2-4 working days. We will confirm to you how long it will take when you place the order. If you need to know before you place the order please email us at info@cozyshop.com with the full address.

Courier - All the orders abroad are delivered by ELTA COURIER.

Will I be charged customs and import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately we have no control over these charges, and are unable to tell you what the cost would be since customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

SIGNING UP/ MY ACCOUNT

Do I need to sign up in order to shop at cozyshop.com?

No. You have two options.

1. To shop as a Guest. You will be asked to enter your billing and delivery details at checkout.

2. To set up a free account. Setting up an account makes it easier for us and for you. It will allow you to order without having to fill out your details every time you shop with us. You will be able to see your order history and the status of your pending orders.

You will also receive some benefits such regular newsletters and better yet exclusive discounts and offers from time to time.

You can set up an account before you start shopping or alternatively you can add any items you like to the shopping bag and create an account at the checkout.

Create you free account now.

How do I sign up for the COZY newsletter?

You can sign up for our newsletter if you create an account. You will not have to purchase anything at the time.
Alternatively you can enter your email address under the Newsletter section on our home page cozyshop.com or here

How do I change my details?

Once you have set up an account you can log into 'My Account' at anytime to change your details.

ORDERS

How do I place an order?

To place an order you can browse through the online shop and select the item(s) you wish to purchase. You then add the items you want to your shopping bag.
To complete the order go to the checkout area where you can pay for your item.

How do I know that you have received my order and it is placed successfully?

You will receive an email within a few minutes to confirm that your order was placed successfully. It will have your order number and will include all the order details.

If you don't receive the email or have any further questions, please contact us by email or phone.

How do I change or cancel my order?

This would depend on the status of your order. If your order has already been dispatched then the item(s) will have to be returned once you have received them. If the item has not been dispatched you can contact usproviding all your order information. We can not guarantee that your order will be changed or cancelled but we will try our best.

RETURNS

You are able to return unsuitable items within 14 days of the date shown on the dispatch note. cozyshop.com offers you free returns using our courier service.

Products should be returned to us in the condition they were in when delivered to you, together with all accessories and packaging that were supplied with the Product(s).

The Return Form must be completed and included in the package that you return to us. On the form you will find a label with the return address. You may request replacement or refund.

If you need further information please email info@cozyshop.com

COZY

Do COZY have any stand alone stores?

We are a long established business and you can find the current store locations here

I would like to supply COZY; how do I do this?

If you have a supplier enquiry please contact us via email at info@cozyshop.com

Do you do wholesale and franchise?

Yes we do. For wholesale and franchise enquires please contact us via email at info@cozyshop.com